CE Hub
After more than two decades inside Canadian orthodontic and dental practices, we built this curriculum around the work teams actually do. Four areas of focus: Canadian orthodontic insurance, treatment coordinator skill, digital workflows, and team leadership. Every course is shaped by what we have watched succeed, and by what quietly costs practices money and momentum.
The first courses center on Canadian orthodontic insurance: a delivered live webinar, an upcoming live session, and a foundational course launching in October. Courses across the other three areas are in active development. If something below is not yet open, leave your email and we will let you know when it is.
The 3R Methodology in Course Design
Every course follows the same three-level progression that anchors our consulting work. Reflect builds the awareness. Rectify builds the skill. Redesign produces ownership and a setup that fits your practice. As courses launch inside each area, you will see this arc mapped from foundations to advanced, practice-specific work.
Level 01
Theory, language, and the diagnostic eye. The place to start for anyone new to the area.
Level 02
Application and skill-building, with coaching to move the learning into the daily rhythm of the practice.
Level 03
Customization, execution, and systems for teams ready to run the work at the highest level.
Canadian Orthodontic Insurance
Built for Canadian orthodontic teams who want insurance to stop being the friction point in case acceptance. Starts with the foundations of coverage, pre-determinations, and claims, then moves into the financial conversations that decide whether families say yes. One delivered webinar, one open for registration, and a full foundations course in development.
Forthcoming Course
Insurance Advantage Foundations™ gives orthodontic teams a working understanding of Canadian orthodontic insurance, plus the language to handle insurance conversations without hesitation. You will learn how to verify benefits, manage pre-determinations, read common plan structures, cut down claim errors, and walk patients and families through their financial responsibility clearly and respectfully.
The course leans on real cases and the situations teams actually face. The goal is steadier workflows, fewer second emails, and a calmer treatment acceptance process. Everything taught is meant to be used in the practice the following week.
Approximately 20% of the course consists of facilitated participant practice through realistic insurance verification, predetermination, claims management, and patient communication scenarios designed to reinforce learning and support real-world application.
A one-hour live session for practice teams new to Canadian orthodontic insurance. We covered pre-determinations, the basics of claims processing, and the verification questions that come up most often. Delivered live with Q&A.
1 hr · Live online webinar · AGD Subject Code 550 · 1 CE hour
Treatment Coordinator Excellence
The most developed area of our curriculum. Courses are being built across the full arc of the role, from the foundations of the position through advanced consult work. Topics include the financial conversation, clinical communication, objection handling, and the Yes Method: a six-module program for turning consults into committed cases with consistency across the whole team. Formats include self-paced, live cohort, and hybrid, with options for individual TCs and for full practice training.
We'll let you know when these courses launch. No other use of your email.
Forthcoming Course
The YES Method Foundations™ introduces orthodontic treatment coordinators to a clear, repeatable approach to the consult conversation. Six live online modules walk through how trust gets built, how to read what a parent is really asking, how to address concerns without pressure, and how to guide families toward a decision they feel good about.
You will learn how to adapt your delivery to different patients, work through the objections that come up most often, and have honest financial conversations without losing warmth or the case.
Approximately 20% of the course consists of facilitated participant practice through structured role-play exercises designed to reinforce communication skills and patient-centered consultation techniques.
Digital tools change a practice only when the team uses them well. This pillar is about the workflow and the language that turn intraoral scanners, outcome simulators, virtual care, and digital patient communication into consults that land and visits that run smoothly. Foundational sessions, plus a multi-module program on the harder workflow questions that surface when new tools meet long-standing routines.
We'll let you know when these courses launch. No other use of your email.
Forthcoming Course
Digital Edge helps orthodontic teams use digital tools the way they were meant to be used: to help the patient understand more, decide sooner, and feel confident in the recommendation. Intraoral scanning, outcome simulation, digital imaging, and platform-based documentation are covered with an eye on what the team actually does with the output.
Six modules, two hours each, focused on cleaner handoffs, stronger patient education, and team confidence with the technology. Real cases, practical work, and ideas you can put in place the same week.
Modules may also be taken individually.
Approximately 20% of the course consists of facilitated participant activities designed to strengthen the integration of digital workflow tools into patient communication, treatment education, and team collaboration.
Leadership for the Dental Team
Leadership is not a title. It is the accountability, the daily communication, and the shared ownership that make a practice consistent and growable. Courses begin with team-based new-patient flow and patient integration, then move into broader leadership development and organizational structure for dental and orthodontic teams. A practice readiness assessment is also in development for owners who want a clear read on where the gaps sit before committing to a longer engagement.
We'll let you know when these courses launch. No other use of your email.
Forthcoming Course
Leadership Engine is for the people running the day in an orthodontic practice. Eight modules cover the conversations leaders tend to avoid, the feedback that actually changes behaviour, how to handle conflict on the team, accountability without resentment, and the habits that build a steady, capable group.
Built on the situations that come up most often in real practices. You will leave with frameworks you can use in the next team huddle, the next one-on-one, and the next difficult conversation.
Modules may also be taken individually.
Approximately 20% of the course consists of facilitated participant activities designed to strengthen communication, leadership decision-making, team development, and professional accountability within the orthodontic practice environment.
AGD PACE Provider
Little Deb Consulting Inc. Nationally Approved PACE Program Provider for FAGD/MAGD credit. Approval does not imply acceptance by any regulatory authority, or AGD endorsement.
